Refund Policy – Re-Clean First, Refund If Still Unsatisfied
At Goldenroar Cleaning Servicce, we strive to deliver high-quality cleaning services with a strong commitment to customer satisfaction. While we do not offer automatic refunds, we provide a fair and transparent process to resolve any concerns.
Our Re-Clean Guarantee
If you’re not happy with the quality of your clean, we will return and re-clean the specific areas of concern at no extra cost.
To qualify:
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You must notify us within 24 hours of the service being completed.
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The property must remain vacant or unchanged from the time of the original clean.
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The re-clean will be carried out as soon as possible, based on availability.
Refunds (Only After Re-Clean)
If you are still not satisfied after a re-clean has been completed, and the issue relates to the original scope of work:
We will offer a partial or full refund, depending on the extent of the issue.
Please Note:
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Refunds are considered only after a re-clean is offered and completed.
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Claims must be submitted in writing with supporting evidence (e.g., photos or a report from the agent).
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Refunds do not apply if the issue is outside the agreed service scope or checklist.
We Do Not Offer Refunds If:
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A re-clean is refused or not accepted.
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The property is used, occupied, or altered after our service.
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The issue is not reported within 24 hours.
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Access was not provided at the scheduled time, or the property was not ready for cleaning.
Cancellation Policy
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Cancel or reschedule for free with at least 24 hours’ notice.
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Cancellations made with less than 24 hours’ notice may incur a 50% cancellation fee.
Contact Us
We’re here to help and committed to resolving issues fairly.
Email: [your email]
Phone: [your phone number]
Office Hours: Monday to Friday, 9am – 5pm