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Terms and Conditions

Effective Date: [Insert Date]

Business Name: Golden Roar Cleaning Service

Website: www.goldenroarcleaningservice.com.au

Email: goldenroarcleaningservice@gmail.com

 

These Terms and Conditions (“Terms”) govern the use of our services and website. By booking with Golden Roar Cleaning Service, you agree to comply with the following:

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1. 

Bookings & Quotes

 

 

  • All quotes are based on the information provided by the customer. Inaccurate or incomplete details may result in additional charges.

  • Bookings are not confirmed until you receive written confirmation from us.

  • We reserve the right to decline any booking at our discretion.

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2. 

Pricing & Payment

 

  • All prices are quoted in AUD and include GST, unless otherwise stated.

  • A deposit or full payment may be required prior to service.

  • Full payment is due on the day of service unless otherwise arranged.

  • We accept payment via bank transfer, card, or other approved methods.

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3. 

Cancellations & Rescheduling

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  • You may cancel or reschedule at least 24 hours before your appointment without penalty.

  • Cancellations made with less than 24 hours’ notice may incur a 50% cancellation fee.

  • If we arrive and cannot access the property, this may be treated as a cancellation.

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4. 

Access to Property

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  • You are responsible for providing safe and timely access to the property.

  • Delays caused by access issues may shorten the cleaning time or incur additional charges.

  • Please ensure water, electricity, and parking are available where necessary.

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5. 

Service Limitations

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  • We do not move heavy furniture, appliances, or clean areas not safely accessible.

  • Heavily soiled areas, mould, pest-infested areas, or biohazard cleaning may require additional charges or be declined.

  • Carpet steam cleaning is provided as an add-on and is priced separately.

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6. 

Re-clean & Refund Policy

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  • We offer a free re-clean if you’re not satisfied with the service and notify us within 24 hours.

  • Refunds are only considered after a re-clean has been completed and the customer remains unsatisfied.

  • No re-clean or refund will be provided if the property has been used or altered after our service.

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7. 

Damage & Liability

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  • While we take great care during cleaning, accidents can happen. Please notify us of any issues within 24 hours.

  • We are not liable for:

     

    • Pre-existing damage

    • Fragile items not disclosed in advance

    • Items moved or missing after service unless caused by proven negligence

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8. 

Customer Responsibilities

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  • Provide accurate details when booking

  • Remove valuables, breakables, and clutter

  • Ensure pets are secured and the environment is safe for our staff

  • Ensure the property is vacated or ready for cleaning on arrival

 

9. 

Use of Website

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By using our website, you agree not to misuse, copy, or tamper with our content or services. Content on our site is the property of Golden Roar Cleaning Service and protected by copyright.

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10. 

Amendments

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We may update these Terms and Conditions at any time. The latest version will always be available on our website.

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Contact Us

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For any questions regarding these Terms, please contact:

 

Golden Roar Cleaning Service

Email: goldenroarcleaningservice@gmail.com

Website: www.goldenroarcleaningservice.com.au

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